Effective April 1, 2023- Free Shipping is for US addresses only on orders over $175. No coupon code needed. Please see our General Shipping Policy for further details on order processing and shipment.
GENERAL SHIPPING POLICY
NORMAL SHIPPING TIMFRAMES: Please allow to 7-10 business days for your order to ship.
*HIGH VOLUME/HOLIDAY PROMO/MAJOR SALES SHIPPING DISCLAIMER: Major sales are subject to longer processing time due to high volume. Please allow up to 21 business days to for orders to be processed during these peak times. We Appreciate your patience & support!
SEASONAL/SALON SIZE PRE-ORDERS: Orders will ship by the pre-order shipment date on promo.
*Business days are Monday thru Friday, excluding any US holidays that fall on those days. Shipping days are Monday thru Friday. Please Do not count Saturdays or Sundays or any US holidays into the number of days for order processing.
All international orders will be shipped via USPS. Depending on the total weight of the order, you will have a choice of First Class International, Priority International, or International Express Mail. If selecting First Class International, although it is the cheapest method, please note that the typical delivery time will generally be 10-15 days, possibly longer depending on your country. Priority Mailing is generally 6-8 days. USPS DOES NOT offer any kind of tracking for First Class International or Priority International. You will receive a customs confirmation number that informs of acceptance by the post office to forward onto Customs for international shipment.
Once an order has been shipped from our facility, we are no longer responsible, as mail delays and other extenuating circumstances are beyond our control.
Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.
PROBLEM WITH YOUR PRODUCT
It is the policy of Soultanicals to deal with customer issues quickly. Customer service concerns are best dealt with by sending us an email to firstname.lastname@example.org. We will do whatever we can to solve your problem in a fair and efficient manner.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Soultanicals Customer Service with your Order # to email@example.com. Our customer service department will be happy to assist you.
Soultanicals wants you to be thrilled with your natural, handmade goodies. However, due to the nature of our products, we are unable to offer refunds, returns or exchanges on Soultanicals products! In the rare instance that we have shipped the wrong product to you in error, we ask that you notify us within 72 hours after receiving your order. We’ll work to resolve the problem immediately—simply contact us at firstname.lastname@example.org for a quick response. Please note that any previous pro-rated shipping rates will no longer apply.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted within 24 hours.
Please also note that if your package has indeed been delivered and you did not receive it, you will have to file a lost/missing package claim with USPS.
We are not responsible for any packages marked "Delivered', once shipped. If your package has been lost/stolen, you may also file a claim with the carrier listed on your shipping notification.
USPS Customer Service Contact Number: (800) 275-8777